Is your payment journey living up to expectations?
Payments: they’re among the most important — and the riskiest — steps in your customer journey. Fail to live up to consumers' expectations and you’re bound to lose business. So what exactly do customers want when they make a payment?
Our Payments experience playbook has the answers. Featuring research from more than 4,000 customers, it offers key insights into their essential expectations. Get your copy of the report to learn why:
87% of consumers express frustration with payments
56% of merchants are dealing with a drop in conversion due to strong customer authentication (SCA)
Half of all consumers will avoid payments that require manual data entry
64% of consumers say security is the most important factor in making a purchase
Real insights from real customers
Access results from thousands of consumers in 10 countries
What really matters in payments
Find out about the four key factors customers demand when making a payment
Balancing security and convenience
See how to reduce friction and prevent drop-off during authentication
Advice from industry experts
Learn from payments managers in ecommerce, financial services and iGaming