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In the past five years we’ve seen COVID-19, when online shopping in the UK grew sharply, various card fee increases, and the recent Crowdstrike outage of August 2024. Throughout all this, merchants and consumers have felt the pain of payment methods that were designed and built for the pre-internet era.
But are shoppers and merchants ready for a change? And what do they want from this change?
To find out, TrueLayer and Juniper Research surveyed 1,352 online shoppers and large ecommerce merchants.
In the report you’ll learn:
Which payment method 80% of ecommerce merchants are planning to add to their roadmap in the next 12 months
How much chargebacks are costing businesses every year.
Why 65% of all shoppers are happy to try Pay by bank at checkout
What 8 out of 10 shoppers think is the biggest factor their choice of payment method
How long the average shopper is happy to wait for a refund
300+ ecommerce merchants
Get insights from senior decision makers in travel, consumer retail, food delivery, fashion and other key ecommerce industries.
1,000+ online shoppers
Find out what regular online shoppers think about payment methods, refund times, security concerns and more.