TrueTalk with Naomi
Meet our cheerful and (effortlessly) cool colleague, Naomi, who handles Support at TrueLayer
Naomi enjoys all things climbing, yoga, hiking and gin related. She recently became a homeowner 🏠 (#adulting) and regularly attends weddings across the UK! We are all in awe of her “Mary Poppins” ability to fit an endless amount of clothing into a tiny backpack (as witnessed on our Sicily retreat!)
Tell us what you do.At TrueLayer, we are determined to provide the best support possible to our clients so that they can build awesome applications that reach millions of people.As a Technical Support Engineer, my job is to liaise with our clients and help them with any technical questions they might have during the initial testing and integrating phase through to going live with their applications. Our clients are typically businesses like lending companies, personal finance managers or credit rating agencies, that have their own software applications. I manage all our client communication channels (Slack, Zendesk and email) and provide client feedback to engineers so that work can be prioritised internally.I love being in a role that balances technical work with human interaction! ⚖️
What are you most excited to work on at TrueLayer over the next few months?There is so much going on in Support at the moment! Here’s what I’m excited about:
- Scaling the Support team to provide dedicated support to our growing client base.
- Improving our documentation and FAQs so that we provide top-rate offline support.
- Discovering how clients interact with and use our new Payments API product.