TrueLayer hits latest industry milestone, surpassing 15 million consumers

Michael Russell Director of Communications
Michael Russell, Director of Communications
10 Jun 2025
15 million users milestone

TrueLayer, Europe’s fastest growing Pay by Bank provider, has surpassed 15 million active users in its consumer network, marking a significant industry milestone in the adoption of Pay by Bank in Europe.

With a new user now joining every three seconds, this rapid adoption reflects the rising demand for faster, safer and more cost-effective payments — cementing Pay by Bank’s role in reshaping the payments landscape.

Major European brands, including Papa Johns, Ryanair and Just Eat Takeaway, have recently integrated TrueLayer’s Pay by Bank solution into their checkouts, reflecting a broader shift amongst merchants towards next-generation payment infrastructure. For these businesses, Pay by Bank delivers a superior secure payment experience whilst creating a resilient checkout not reliant on traditional card-based systems.

“

As our user base grows, merchants are recognising the undeniable value of Pay by Bank, reducing their costs and improving their customer experience.

Francesco Simoneschi, TrueLayer CEO and Co-founder

Growing consumer demand for Pay by Bank

To date, TrueLayer has processed more than $10 billion in payments in April and its platform accounts for almost half of all UK Pay by Bank transactions. This milestone reflects growing consumer demand for simple, secure ways to pay online without card details.

In the UK, Pay by Bank transactions have more than tripled in the past three years, reaching over a remarkable 31 million monthly payments in March 2025. This surge in usage underscores the increasing consumer demand for payment methods that eliminate the need for card details, reduce fraud and deliver instant payment confirmation. By bypassing traditional card networks, customers and merchants alike avoid unnecessary fees while benefiting from faster, more secure transactions.

For merchants, Pay by Bank offers a faster, lower-cost alternative to card payments – delivering instant settlement and reduced fraud both of which support healthier cash flow. As more consumers adopt and continue to use Pay by Bank, benefiting from more tailored experiences, merchants in return benefit from increased conversion rates and cost savings.

Francesco Simoneschi, Co-Founder and CEO of TrueLayer, added: “We’re not just watching the payments industry evolve — we’re driving it. Hitting 15 million active users shows that consumers want payments to be as simple and secure as possible. As our user base grows, merchants are recognising the undeniable value of Pay by Bank, reducing their costs and improving their customer experience. This milestone is just the beginning and we remain committed to broadening the scope of Pay by Bank across new verticals and enhancing its capabilities to solve real-world challenges.”

About TrueLayer

TrueLayer is Europe’s fastest growing payments network. We power smarter, safer and faster online payments by combining real-time bank payments with financial and identity data. Businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. We’re live across 21 countries and more than 15 million users trust us to process their transactions. Though we’re not stopping here. We’re on a mission to change the way the world pays. And we won’t stop until we’ve unlocked the full potential of payments.

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Hey, I'm Andy from TrueLayer, and I'm going to try and tell you everything you need to know about Pay by Bank—in just ninety seconds.  Let’s start the clock.  Let’s keep it simple. What is Pay by Bank? It’s a payment method that lets you pay directly from your bank account via your banking app—with zero need for card networks.  That could mean buying pizza, paying for flights, or just about anything in between. And it’s actually pretty easy—and very quick.  It looks a bit like this: start by tapping the Pay by Bank button, then choose your bank from the list.  If you’ve used it before, we can even preselect your preferred bank. You then review the payment, and you’re seamlessly redirected to your bank app to approve it using secure biometrics.  That’s Face ID or a fingerprint, to you and me. And that’s it—success. But no time to relax—we're on the clock!  Now, this might be the first time you’re hearing about it, but every month in the UK, 27 million payments are made using Pay by Bank. And most people who haven’t tried it yet say they’d be happy to—if given the option. On the merchant side, nine out of ten businesses are already planning to adopt it in one way or another.  So what’s in it for businesses?  Number one: more potential sales. No cards means no long card numbers, no clunky 3DS2—just a smoother experience from start to finish. And it converts.  Number two: because payment details are pre-populated and verified with biometrics, things like card-not-present fraud, chargebacks, and authorized push payment fraud are virtually eliminated.  Number three: lower costs. Without all the intermediaries and manual admin, the total cost of Pay by Bank is typically lower than card payments.  I'm running out of time—one last benefit: instant refunds. And trust me, shoppers love instant refunds.  And breathe. That was a lot to cram into ninety seconds.  If you’d like to take your time and learn more about Pay by Bank—and why brands like Just Eat Takeaway, lastminute.com, Ryanair, and Papa John’s already offer it at checkout—you can read our in-depth guide. There should be a link on screen now.  And that’s it. Thanks for watching.
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