Pizza by Bank: TrueLayer announces Papa Johns partnership

TrueLayer, Europe’s leading Pay by Bank network, has today announced a partnership with Papa Johns, one of the world’s most beloved pizza brands to introduce Pay by Bank, a seamless and secure payment method that enables customers to pay directly from their bank accounts.

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By integrating TrueLayer’s Pay by Bank solution, we’re improving our customers’ digital experience and increasing customer retention, all while reducing fraud, eliminating chargebacks and lowering our cost of payments by more than 40%.

Eamon Lindsell, Senior Product Manager for Digital Technology at Papa Johns

With TrueLayer’s open banking technology, Papa Johns customers can now enjoy an even smoother checkout experience, eliminating the need for card details. Leveraging open banking, Pay by Bank enables direct payments from a customer’s bank account, bypassing traditional card networks. Transactions are securely authenticated in real time, often using biometrics verification through users’ banking apps. This not only reduces fraud risk but also offers a faster, more secure way to pay.

“We’re always looking for ways to enhance our customers’ experience, from better ingredients to better technology,” said Eamon Lindsell, Senior Product Manager for Digital Technology at Papa Johns. “By integrating TrueLayer’s Pay by Bank solution, we’re improving our customers’ digital experience and increasing customer retention, all while reducing fraud, eliminating chargebacks and lowering our cost of payments by more than 40%.”

TrueLayer’s Pay by Bank feature also improves payment efficiency for merchants like Papa Johns by reducing transaction costs and ensuring quicker fund settlement. Other benefits for F&B merchants using TrueLayer’s Pay by Bank include:

• Cost: More than a 40% reduction in cost of payments when compared with all forms of card-based payments. These savings can then be reinvested in incentives, discounts or customer acquisition.

• Customers: Access to TrueLayer’s user network of 12 million Pay by Bank users who have a 25% uplift in first time conversion for users in TrueLayer's network.

• Speed: Instant payments to help merchant cashflow, and instant refunds, which delights consumers.

• Security: Eliminating cards, means eliminating card fraud and all the costs associated with it.

Emlyn Miftari, Commercial Lead at TrueLayer said “We’re excited to support Papa Johns in changing how customers pay. Payments in ecommerce and food & beverage are undergoing a revolutionary shift, and innovative merchants like Papa Johns are driving this charge. With Pay by Bank, Papa Johns customers can enjoy a frictionless, secure, and more cost-effective payment option that aligns with modern consumer expectations.”

Papa Johns Pay by Bank option is now available for customers across the United Kingdom and has already processed thousands of orders. For more information, visit TrueLayer.com or try Pay by Bank on your next Papa Johns order.