FAQ > Products
How can I get access to the API?
Please follow the steps here and contact us if you need help.
- How do I make my first API call?
What is the console?
The console is the central hub to manage your TrueLayer experience. You can configure the API, access credentials and customize the experience with your brand.
Can I test your application without bank credentials?
Don’t have access to a bank account you can test with? We have you covered. Use our Mock Bank with our test credentials to access realistic account data.
Can TrueLayer help me build my application?
We provide dedicated Slack support so you have a direct line of communication with us, and we can help you integrate TrueLayer with our application. TrueLayer is a product primarily for developers.
Do you offer categorisation/merchant identification, or other data enrichment?
Yes, we return a set transaction categories used to identify the type of a transaction consistently across providers. We are working on releasing more merchant identification.
How long can we go back with transaction history?
Depending on the bank, we return more than 1 year and up to 6 years of history.
Do you provide a testing environment (Sandbox Mode)?
We don’t provide a public-facing Sandbox environment at the moment. However, you can watch TrueLayer in action with our Demo application. A fictitious PiggyBank application brings TrueLayer to life by connecting your bank account or credit card, getting permissions and accessing account data.
How many times a day do you update the user’s transaction history?
We extract data on-demand and in real-time. You control the update schedule of the data.
How long does it take for the access token we receive for the user’s bank account to expire?
access_tokenexpires in 1 hour. You can use the
refresh_token, a long lived code used to obtain a new access_token.
Can you white-label our implementation?
We consider white-labelling on a case-by-case basis. Reach out to us at firstname.lastname@example.org.
When are we releasing payments?
We aim to release a Payment Initiation API during the first half of 2018. Get in touch if you want to stay updated.
What is our UK coverage?
We work with 16 financial institutions in the UK, covering 90% of the banked population in the UK. We aim to reach 98% of the banked population in the UK by the end of 2017 and expand in other EU and non-EU geographies during 2018 and 2019.
Which banks do you support?
Lloyds, Halifax, Natwest, Barclays, BarclayCard, HSBC, Santander, Nationwide, Coop, First Direct, TSB, Ulster, Yorkshire, Capital One, Amex and MBNA. We also support business accounts.
When are we adding support for challenger banks?
We will continue to expand our coverage including challenger banks in 2018.
Do you support OpenBanking?
We will support OpenBanking APIs as soon as they are made publicly available in early 2018.
When are you expanding internationally?
We'll start to expand internationally in late 2018.