TrueTalk with Laura
Meet Laura – Technical Support Engineer, tango dancer and BBQ enthusiast.
Tell us about your roleI’m a technical support engineer. TSEs investigate issues, fix bugs, and provide support and solutions to our clients. We also work on automations that help improve the team's and the company’s day-to-day tasks. For example, I recently worked on an automation that has improved our internal escalations process and the corresponding communications we then send to our clients.And when banks make changes to their APIs, it's our job to determine if that change will affect our clients, and then we make the necessary adjustments to our APIs.
What brought you to TrueLayer?It started when someone from the TrueLayer Talent team found me on LinkedIn and invited me to have a chat. After just a few minutes, I was hooked. The products are exciting, but for me, it was all about the values and the culture: we’re open, transparent, we value ownership and accountability, and we collaborate.
How did you get into client support?If I had to summarise my experience at TrueLayer in one word, it would be growth.When I first joined TrueLayer, I was a client care advisor. There was a lot of learning, to understand our products and processes. After a few months, I started to specialise in one of our products, and focusing on providing support to some of our biggest clients as well.
As the team grew, I moved to a client care operations specialist. In April 2021, I moved into my current role.